Return & Store Policies

This Agreement, as made the date initially shown, hereof between Ernie's Store Inc. (ESI), a Nebraska corporation, and Buyer, is subject to the following additional terms (and, if financed, also to the terms of the Buyer's Externally Financed Agreement or Commercial Contract with ESI), to-wit:

General Policies

In the event of damage or defective merchandise, which is the seller's responsibility, the seller will, at its option, reserves the right to repair or replace the item based on the manufacturer warranty.

Unless otherwise stated in the terms of purchase, Buyer agrees to take delivery of merchandise within 60 days after the later of purchase or receipt of merchandise by ESI; otherwise, Buyer will forfeit any deposit paid and ESI may cancel the order and sell the merchandise.

All purchases must be paid in full or financed before delivery or pickup. No COD's.

By signing your sales order, Buyer agrees to opt-in to receive email marketing communications from ESI, keeping Buyer updated on latest offers and news. ESI will never sell Buyer's information and Buyer can opt out at any time.

Returns and Cancellations

Once the product has been received by the customer, all returns and cancellations are subject to approval by ESI, and returns are subject to inspection. Buyer agrees to and understands the following:

  • Items purchased "Special Order" may not be cancelled or returned. If cancelled after ordering, all downpayments will be forfeited.
  • Items marked "Clearance," "AS-IS," or "Final Sale" may not be returned.
  • Unless otherwise stated in the terms of purchase, stock merchandise may be returned within 3 days of delivery/pick-up, if in original condition.
  • Stock lamps, pictures, and other accessories may be returned, in original condition, for a full refund, credit, or reselection, if the item is delivered back to ESI within 3 days of purchase. Original plastic is required on lamp shades for the lamp to be returned.
  • ESI reserves the right to request valid photo identification for all credit card refunds and may impose a processing delay to ensure transaction security.
  • For all merchandise accepted by ESI for return, exchange, or cancellation, Buyer agrees to pay a reasonable restocking fee to be determined by ESI. ESI does provide a service to pick up and return to ESI, pick up fee to be covered by Buyer. If Buyer reselects, a separate delivery fee will be covered by Buyer.
  • Comfort Exchange: Please see store for details to see if your mattress qualifies for our 120 night sleep guarantee.

Warranties and Disclaimer

  • ESI makes no warranties as to any merchandise which extend beyond this agreement or the requirements of applicable law, if any. Upholstery fabric is not warranted by ESI except to be in proper condition upon delivery. Except for merchandise sold "Clearance," "AS-IS," or "Final Sale," all manufactures' warranties, if any, apply in accordance with their respective terms and conditions. This warranty provision gives Buyer specific legal rights. Note: to the fullest extent allowed by applicable law, ESI disclaims all implied warranties of merchantability or fitness for a particular purpose.
  • INTENDED USE: Buyer represents that, unless this purchase is made under Commercial Contract, the purchase of said merchandise is for personal or household use only and not for business or commercial use.
  • Unless otherwise stated in the terms of purchase, stock merchandise may be returned within 5 days of delivery/pick-up, if in original condition.
  • In the event of a mechanical malfunction for certain appliances, consumers are required to contact the manufacturer directly. The manufacturer will take responsibility for addressing the issue and coordinating service for the buyer. After the initial one-year period from the date of delivery, any service or mechanical issues will be handled through the aftermarket warranty processing center, which the buyer will need to contract directly. This policy aims to streamline the resolution process for mechanical issues and ensure that consumers receive timely and effective service for their appliances.

Pick-Up Information

  • ESI warehouse is open Monday - Thursday 10:00am - 7:30pm, Friday - Saturday 10:00am - 5:30pm, and Sunday 12:00pm - 4:30pm.
  • Buyer to make sure product will fit in their vehicle prior to attempting pick up.
  • ESI asks that you bring packing material and tie downs, such as furniture blankets and ratchet straps, as ESI is not liable for the care of Buyer's furniture once it leaves the premises in Buyer's vehicle. Some items may require assembly once in the home.
  • Items picked up at the warehouse will only be assembled, ahead of time, if requested and paid for, or in original packaging unassembled.
  • To help speed up the pick-up process, please call the store 60 minutes before arrival.

Delivery Information

  • Buyer will be contacted the day before delivery with an approximate two-hour window. ESI cannot schedule specific times for delivery.
  • Please check to ensure the delivery address, phone number, and directions are correct on invoice.
  • An adult over the age of 18 must be present at time of delivery.
  • White Glove Delivery service includes assembly, setup, and placement in Buyer's home. See store for details on items ESI cannot install, assemble, or deliver.
  • Driveway/Garage Dropoff items will not be assembled, unboxed, or brought into home.
  • Please have the space ready to receive the furniture or appliances. ESI's delivery team is not responsible for removing existing pieces and are able to respectfully deny requests if there is a potential of damage to Buyer's home, merchandise, or injury to themselves.
  • If the item purchased comes with an anti-tip device from manufacturer, it is the Buyer's responsibility to properly install the anti-tip device. ESI is not responsible or liable for any damage or injury resulting from customer's failure to properly install the anti-tip device.
  • ESI does not offer haul way of old furniture. Some qualifying mattresses and appliances can be hauled away. See store for applicable items and charges.
  • Snow or any other obstacles must be removed by Buyer before delivery.
  • To change a delivery date, Buyer must call a MINIMUM of 48 hours prior to the scheduled date, or an additional fee may be applied. Please allow a minimum of one week for rescheduling.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged the sales tax where possession of merchandise is taken.