Customer Service
Ernie's Promises Exceptional Service
When you purchase from us, we promise to provide exceptional service. We've been in the industry for decades and have full confidence in taking care of all your repair needs. And with our unbeatable service and experienced technicians, you can always count on us to be there for you, even long after your purchase has been made. So if you have a question about a product you’ve purchased from us or require service, please don't hesitate to reach out. Our team is ready to assist you every step of the way.
Delivery
From on-the-floor expertise to express delivery, we have your back. Setup is available when you choose your delivery options at purchase. We also move quickly to get the job done, but we do it right to ensure your satisfaction before we leave.
Setup & Installation
Performed with care by our in-house certified professionals to ensure your appliances are installed and working properly.
Out with the old, in with the new. Choose your setup and removal options at the time of your purchase for your new mattress including options like white glove delivery and haul away.
Appliance Installation
Our professional delivery team will manage the installation, which means you can enjoy your new purchase sooner! Our delivery and installation team is courteous and knowledgeable.
Please Note:
We do not provide installation services for any built-in appliances.
Flooring
Whether you are interested in budget-friendly materials or feel you want to splurge, our roster of partners have proven to be the best at offering a wide selection of classic or trend-setting materials from tile to carpet. With an almost endless array of styles, colors, designs and durability to choose from, we are confident you will find the manufacturer and the product that will enhance the quality of your lifestyle as well as the value of your home.
Water Installation & Service
Whether you're looking for a cost-effective solution or a premium upgrade, our Kinetico Water Systems installation and service team delivers reliable, high-performance water treatment tailored to your needs. With a range of advanced systems designed for efficiency, durability, and exceptional water quality, we’re confident you’ll find the perfect fit to improve your home’s comfort, protect your appliances, and elevate your everyday living.
Furniture Repair
Before even getting into your home, our service technicians in the furniture shop inspect every detail. In the event your piece has damage or a defect, we utilize factory authorized service agents and partnerships with outside furniture technicians to get your piece in satisfactory condition. Please note: Ernie’s does not offer any furniture service for pieces not purchased here. If your furniture is outside of the warranty time frame, we will touch base with our contracted service company to provide an estimated cost before proceeding.
Please Note:
If your furniture is outside of the warranty time frame we will touch base with the estimated cost before proceeding. We work through the intakes in the order that they are received.
Extended Warranties
Our extended service plans provide protection you can trust and a solution you can depend on after the manufacturer's warranty runs out.
Furniture Service Request
Please provide a brief description and pictures of the concern you are having. Once received we will review the information and be in touch with you about the next steps to take. If your furniture is outside of the warranty time frame we will touch base with the estimated cost before proceeding. We work through the intakes in the order that they are received.